Support Advisor
Tashkent,
Uzbekistan
As a Support Advisor, you’ll be the bridge between our users and our product. You’ll help small business owners, accountants, and freelancers understand how to use Zidnify confidently, from creating e-invoices to running payroll and submitting tax reports.
You’ll also collect user feedback, identify recurring issues, and work closely with our product and engineering teams to improve the platform.
Responsibilities
- Guide users through onboarding, setup, and daily use of Zidnify.
- Provide email, chat, and in-app support in English, Russian, and Uzbek.
- Collaborate with the product team to report bugs, suggest improvements, and prioritize fixes.
- Support users with local tax compliance questions (e.g., e-invoicing, VAT rules), with the help of our accounting advisors.
- Help test new features before release and ensure they’re clear and localized for Uzbekistan’s users.
- Maintain a friendly, respectful tone that builds trust and long-term relationships with customers.
Must Have
- Experience in customer support, accounting software, or fintech/SaaS platforms.
- Good understanding of SME finance (invoicing, tax, or payroll concepts).
- Fluent in Uzbek or Russian; working proficiency in English.
- Strong communication and problem-solving skills.
- Ability to explain technical steps in simple, everyday language.
Nice to have
- Background in accounting, bookkeeping, or business administration.
- Experience with tools like Zoho, QuickBooks, or 1C.
- Familiarity with Uzbekistan’s e-invoicing system (Faktura Uzasbo).
- Knowledge of CRM or ticketing tools (e.g., Intercom, Zendesk, or Freshdesk).
What's great in the job?
Opportunity to be part of a growing fintech startup from its early stage.
Flexible working hours (remote or hybrid).
Competitive local salary with growth potential.
Hands-on training in fintech tools, customer experience, and digital finance.
A friendly, mission-driven team that values learning and transparency.
Type:
Full-time or part-time (negotiable during the pilot phase)
Our Product
What We Offer
Our employees have a chance to see the impact of their work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drinks, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days/year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
The bill is covered.
Eat & Drink
Fruit, coffee, and
Snacks provided.
Key
Milestone
Reaching new heights together
Innovation
Hub
Where ideas come to life